Data Deletion Policy

1. Scope

This policy applies to all personal data, user content, and workspace information collected, processed, or stored by DeeSunTech Workplace across all our Services, including web applications, mobile applications, APIs, and integrations.

2. Types of Data

2.1 User Data

• Account information: name, email, phone number, login credentials.
• Workspace data: documents, messages, records, and files uploaded or created.
• Billing and payment information.

2.2 System Data

• Logs, usage data, and analytics data.
• Metadata associated with user interactions within the platform.

3. User-Initiated Data Deletion

3.1 Account Deletion

• Users can request account deletion by contacting our support team at [Insert Support Email].
• Once verified, we will deactivate the account and initiate the deletion process for all associated personal data and workspace content.

3.2 Workspace Content Deletion

• Users may delete individual files, messages, or workspace items directly through the DeeSunTech Workplace interface.
• Deleted content will be removed from our active systems and backups within a reasonable time frame.

4. Data Retention Periods

• Some data may be retained for legal, regulatory, or operational reasons even after deletion requests (e.g., billing records, dispute resolution, fraud prevention).
• Retained data will be stored securely and isolated from active systems.
• User-identifiable information retained for legal purposes will be anonymized whenever possible.

5. Automatic Data Deletion

• Temporary or inactive data may be automatically deleted after a set period, depending on account type and service plan.
• System-generated logs and analytics may be anonymized or purged periodically.

6. Deletion Process and Verification

• Upon receiving a deletion request, we verify the identity of the requester to protect against unauthorized data removal.
• Once verified, deletion is performed securely across all servers and storage systems.
• Users will receive confirmation once deletion is complete.

7. Third-Party Integrations

• Data shared with third-party integrations is subject to their respective deletion policies.
• We encourage users to review third-party policies and request deletion directly if necessary.

8. Legal and Compliance Considerations

• DeeSunTech may retain certain data to comply with local laws, regulations, contractual obligations, or dispute resolution requirements.
• Retained data will be restricted and protected to the highest security standards.